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HDI Middle East and Africa (HDI-MEA), the world’s largest membership association for technical service and customer support professionals, has predicted that Middle Eastern call centre positions will increase by 30 per cent annually, as competitive costs, multi-lingual residents and tax incentives encourage companies to outsource their call centre and technical support operations to the region.
Additional results of an in-depth call centre and technical support industry study will also be previewed during the upcoming HDI-MEA Conference and Expo, which will showcase a range of call center, outsourcing and IT service management best practices at Cairo’s Intercontinental City-Stars Hotel from May 26 to 31
The increasing maturity of the Middle Eastern call centre industry will provide many benefits, such as long-term economic growth and technology transfer to the region in addition to creating many more employment opportunities.
“The Middle East is gaining international acclaim for its superior customer service, technological innovation and trend setting initiatives that encourage many large and multinational companies to open offices in the region. This corporate growth supports the development of the outsourcing industry as a large percentage of executives consider outsourcing to provide innovative, secure and cost effective measures to improve their business processes,” said Moustafa Kadous, president and chief operating officer, HDI-MEA.
Under the theme ‘gateway to new horizons’, the six-day conference and exhibition, endorsed by the Information Technology Industry Development Agency of Egypt and in association with Dubai Knowledge Village, will feature a cache of dignitaries, including Egypt’s Communication and Information Technology Minister Dr Tarek Kamel and Egypt’s Minister of State of Administrative Development, Dr Ahmed Darwish, who will present the opening keynote address.
The event, which also features international guest speakers discussing how best practices can be used to achieve corporate and strategic aims, is predicted to attract a large number of regional and international representatives from the outsourcing, technical support, and call centre industries.
