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THIS is in reference to the story which appeared in last week's GulfWeekly about 'Puppy Love'.

I want to extend my sincere gratitude and respect to the great act of compassion and bravery shown by Vernanne and Liz, the 'dogfather's' volunteer.

I was almost moved to tears and smiles at the same time while reading the article and felt that, yes, there is still hope for animals in this bad world.

We see so many atrocities being done to animals, yet we do not have the time or intend to do anything for them. They are such great creations of nature and have the right to live happily and in peace.

God has given a human being all kinds of power - to think, speak, understand, act and react, yet we still go through so much misery, like misunderstandings, break-ups, trauma and destruction. Whereas animals cannot speak, yet they understand - well, they never have break-ups, they love unconditionally and do not suffer misunderstandings or financial problems.

The only problem they face is at the hands of humans by being ill-treated, killed for pleasure, or kept captive as a showpiece.

Imagine if they could also voice their opinions? How much would they have to say about the treatment they receive at the hands of the most intelligent species in this universe?

I am a great animal lover and have received ample love from my pets. I live with their fond memories and thinking about them always brings a smile to my face!

I am very glad and at peace that we do have people like Vernanne and Liz in this world for whom we can proudly say 'We do have hope'.

My sincere thanks to GulfWeekly for publishing such an article which surely made my new year a happy one! Cheers to all animal lovers!

Anjali Avasthi, by email.

I COMMEND and applaud Mr Algosaibi for sticking up for his team. All too often you see customers treating service workers disrespectfully and no-one sticking up for, or helping, them. Most of the time managers are afraid and shy away from the situation.

I am an expatriate and my husband works for a company that has more than 36 nationalities working for it and we try to treat everyone the same, it doesn't matter if you work in delivery or in the offices. Everyone is human and has the right to be respected.

The customers are always right to a degree, but when they become abusive they are wrong. Any business has the right to refuse service. Some of the abuse I see here would never be tolerated at home. I hope that more businesses follow his example, and then, maybe, people would learn that you are not right just because you are a customer! Good for you, Mr Algosaibi.

MMB, by email.

I BELIEVE that Suhail's piece in GulfWeekly is just a cheap marketing ploy gone wrong. What a very arrogant young man he appears!

As he has said, he has had these two European clients for years and so as loyal customers they should have been treated much better.

He states they were complaining that they were experiencing problems with the temperature in DBC. So what? Every person that exercises has their personal taste so instead of meeting them to find a solution to their problem, or a compromise, he tells them to leave! I ask you, what sort of business sense is that?

Paula, by email.

THIS is my reply to the article 'Behave or be gone'. I can't believe how the owner of the DBC could behave so immaturely, who talks like that?

I don't know how he got to fill a whole page in a newspaper publishing to the whole country that he has given the boot to two expats with pride ... and because they made a simple complaint about the temperature in DBC?

'Once you are out, you are out baby!' What are we living in, the movies?

Reem, by email.

I FOUND the article 'Behave or be gone!' in last week's Business Weekly disgusting. Here is a sense of arrogance and self-glorification I find pathetic and childish. I am not a member of that gym and I will never become one.

I think he went a step too far, without realising that this move will hurt his business rather than grow it.

Well done, Mr Algosaibi, you say you don't believe in the business maxim - 'the customer is always right'. I say you should start believing in another important business maxim - 'you learn from your mistakes'. In my opinion a smart CEO would have reacted in a more professional way and a good advertising agency would have told you that this is a very poor way to push your business forward.

Fabio, by email.

IT was really refreshing to read a different view on the adage 'a customer is always right'.

I believe that there are people out there who think they are so much better than others, regardless of which part of the world they are travelling or residing in.

I work in the service/healthcare industry and have had complaints made against me; sometimes justified but very often, not, but no-one (supervisor/manager) ever bothers to ask me 'what happened'.

Name and address supplied.

WELL done, Mr Algosabi! About time someone took a stand. People should not be allowed to get away with such behaviour. Sadly, it happens way too often and I was extremely impressed with how you handled the situation.

Nazifah, by email.