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YK Almoayyed & Son’s (YKA) body and paint department in Sitra has received a certificate of appreciation from Nissan Japan for the excellence of the customer experience it offers.
Every aspect of its business from the team’s knowledge of genuine Nissan parts to service advice offered, from sales acumen to technical expertise, has been acknowledged.
Delighted Saji Thomas, manager of the YKA body shop, added: “We are committed to provide the ultimate customer experience. Our training programmes are designed to develop each technician’s skills to also guarantee a high-quality after-sales service. Our technicians have been sent to Nissan Motors in Japan to get the highest possible training.”
The letter of appreciation was presented to YKA’s Body and Paint Department at a function at the facility. David Graves from Nissan Gulf said: “Nissan invests heavily in its employees and the company and our customers are constantly rewarded by its consistent professionalism. Customer experience management is a serious business with very strong implications to the bottom-line. Our employees are raising the standards of customer care not just at Nissan but in the industry as a whole.”
