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Following the honour of winning the Best Middle East Call Centre Award for 2007 for the second time in a row, Gulf Air’ s Worldwide Contact Centre (WWCC) has received another accolade.
The airline’s WWCC sales and service manager Rebecca Patterson was invited to take part in the Global Forum at the International Customer Management Institute (ICMI) Annual Call Centre Exhibition (ACCE) 2007 held in San Diego, US.
Ms Patterson was interviewed by ICMI president Brad Cleveland discussing the emerging call centre culture in the
She was also invited to join an open forum to discuss the scope for global standards within the call centre industry. The forum included representatives from other award winning call centres from around the globe including the UAE, Singapore, Spain, Mexico, Korea and China, among others.
“Gulf Air has established its name firmly in the field of customer service by winning the prestigious award twice consecutively,” says Gulf Air acting executive vice-president sales and marketing Danny Barranger. “The call centre is the first point of contact for our customers and we consider it as a springboard to successful business. Therefore, we keep investing in people, who are the invisible face of the company and, ensuring impeccable service standard that have brought this recognition.”
“Gulf Air WWCC’s winning secret combines our ongoing and reinforced commitment to our shared vision supported by a strong management, which is fully committed to exemplary customer service, investment in people and effective governing policies and procedures,” added Ms Patterson.
